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Payment & Shipping

Do you offer a financing option?

Yes! Get it now, and pay later with Shop Pay! For orders over $50.00, select installments at checkout to split your purchase into 4 interest-free payments. For more information and frequently asked questions, please visit the Shop Pay website.

How do I purchase a Rowan gift card?

We offer digital gift cards online in pre-set amounts, and physical gift cards—available in any amount—can be purchased in studios only. Gift cards can be used towards an in-store piercing experience or an online purchase. Please click here for our d

How do I redeem a digital Rowan gift card?

Redeeming your Rowan gift card is easy! First, visit our website and shop for all of your favorite styles. You can check out once you've added your selections to your cart. If you're using a computer, on the right-hand side of the checkout page, you'

How much does shipping cost?

For orders of $150 or more, standard shipping is free!. For orders under $150, standard shipping is $5.00. Standard (7-10 business days) via DHL/USPS: $5.00. Ground (3-5 business days) via DHL/USPS: $9.00. Express (3 business days) via FedEx: $30.00

Where does Rowan ship?

We currently ship within the United States only. If you’re in Alaska, Hawaii, or a U.S. territory, please note that delivery via Standard USPS Shipping may take up to four weeks. We do not ship internationally.

How long will it take to receive my order?

Orders typically ship within 1–2 business days from the date of purchase. Once shipped, you can expect delivery within 7–10 business days via Standard USPS or DHL Shipping. You’ll receive a confirmation email with tracking details when your order lea

My order says delivered, but I have not received it.

Shipping carriers will often prematurely mark boxes as "delivered" even though they have not yet been delivered... we understand the frustration this causes!. Please give the carrier an additional 48 hours to deliver your box. If you have still not r

Can I cancel my online order?

If you need to cancel your order, please email us at [email protected] as soon as possible. We’ll do our best to accommodate your request, but please note that orders typically begin processing within a few business hours. Once that happens, we ma