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Returns & Exchanges

What is Rowan's return and exchange policy?

Rowan accepts returns and offers free exchanges on unused and unworn items within 30 days of the delivery date of your item(s). Items marked as final sale and piercing studs are not eligible for return. Piercing fees and shipping fees are non-refunda

Can I return or exchange a gift?

Yes. Rowan accepts returns and exchanges on gifts. Returns will be issued in the form of  Rowan store credit only.

Can I return an in-store purchase online?

No. Unfortunately, our online return portal cannot accommodate the return of an in-store purchase. Rowan accepts returns and offers exchanges of unused and unworn jewelry within 30 days of purchase. Items marked as final sale and piercing studs are n

Can I return an online purchase in-store?

Yes. Rowan accepts returns and offers exchanges of unused and unworn jewelry within 30 days of purchase. Items marked as final sale and piercing studs are not eligible for return. Piercing fees and shipping fees are non-refundable. Please bring your

Can I exchange or return my Rowan gift card?

No. Rowan gift cards are final sale and may not be returned or exchanged online or in-store.

There’s a problem with a piece of jewelry I purchased.

If you received less-than-perfect merchandise, or if you have any quality concerns with your new Rowan item(s), please send over a clear photo or video to us at [email protected] for further assistance.