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We&apos;re sorry to hear you&apos;re experiencing an issue with your Rowan jewelry!If your Rowan jewelry was purchased within the last&#xA0;30 days, we&apos;re happy to review your concern.<ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Near a Rowan Studio? We recommend stopping by your nearest studio, where our team can take a look at your jewelry and assist with the next steps.</li><li dir="ltr" style="text-decoration: none; font-weight: bold; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Not near a studio? Email&#xA0;support@heyrowan.com&#xA0;with:<ul style="font-weight: initial; font-family: initial; font-size: initial;"><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">A photo of the jewelry so our team can review the concern and share feedback with our product team.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Your preferred shipping address, if requested by our team.</li></ul></li></ul>If your jewelry was purchased more than 30 days ago, it falls outside of our replacement timeframe, and we&apos;re unable to offer a complimentary replacement.

We're sorry to hear you're experiencing an issue with your Rowan jewelry!. If your Rowan jewelry was purchased within the last 30 days, we're happy to review your concern. Near a Rowan Studio? We recommend stopping by your nearest studio, where our t

Help! There is a quality issue with my earring.

Products

How do I book a piercing appointment?

How should I prepare for my appointment?

How much is a piercing?

Do you accept walk-ins?

What piercing studs can I choose from?

I'm running late for my appointment!

I need to reschedule or cancel my appointment.

What is a post-downsize appointment?

Can I get a piercing on my own if I'm under 18?

Do I need to bring an ID for myself and my child?

Is there a Rowan Studio in my area?

Are Rowan piercings available at my local Target?

Are At Home Rowan piercings available in my area?

What is a Piercing Party?

Appointment Information

What is the Rowan Clinical Piercing Standard®?

What do you pierce with?

What types of piercings do you offer?

Do you offer nose piercings?

Can both ears be pierced simultaneously?

What happens if I change my mind while in the piercing chair?

Do you pierce babies and young children?

Are there vaccination requirements?

Can I bring my own earrings?

How many piercings can I get at once?

How old does my child have to be to get a lobe piercing?

How old does my child have to be to get a needle piercing?

Do you offer numbing cream?

Can you help me change my Rowan jewelry?

Can you reopen an old piercing?

What is a Rowan Piercing Nurse?

How do I become a Rowan Piercing Nurse?

Piercing Procedure

Can your Piercing Nurses provide me with medical advice or help diagnose?

How do I care for my new device piercing?

How do I care for my new needle piercing?

What is common during the healing process?

How do I change my device piercing studs?

How do I change my needle piercing flat back studs?

Why did my piercing close so quickly?

Can I wear my earrings during sports?

Can I swim with my new piercing?

How do I comfortably sleep with my new piercing?

I developed a rash after using the Rowan Aftercare solution.

I’m not happy with the placement of my new piercings.

Can I remove my piercing studs for a medical procedure?

Can I bathe or shower with a new piercing?

Piercing Aftercare

What is hypoallergenic jewelry?

What metals do you use?

How do I care for my Rowan jewelry?

What is the difference between genuine and lab-grown diamonds?

My earring backs are loose. What can I do?

How long are the earring posts?

What gauge are the earrings?

How do threadless flat back earrings work?

What ingredients are in the Advanced Ear Cleansing Solution?

What is the difference in earring back types?

Do you offer ear styling?

Help! I lost an earring.

What is Rowan's return and exchange policy?

Can I return or exchange a gift?

Can I return an in-store purchase online?

Can I return an online purchase in-store?

Can I exchange or return my Rowan gift card?

There’s a problem with a piece of jewelry I purchased.

Returns & Exchanges

Do you offer a financing option?

How do I purchase a Rowan gift card?

How do I redeem a digital Rowan gift card?

How much does shipping cost?

Where does Rowan ship?

How long will it take to receive my order?

My order says delivered, but I have not received it.

Can I cancel my online order?

Payment & Shipping

Help! There is a quality issue with my earring.Updated a month ago