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Rowan

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If you received less-than-perfect merchandise, or if you have any quality concerns with your new Rowan item(s), please send over a clear photo or video to us at support@heyrowan.com for further assistance.

There’s a problem with a piece of jewelry I purchased.

Returns & Exchanges

How do I book a piercing appointment?

How should I prepare for my appointment?

How much is a piercing?

What piercing studs can I choose from?

I'm running late for my appointment!

What is a post-downsize appointment?

Is there a Rowan Piercing Studio in my area?

Are Rowan piercings available at my local Target?

Are At Home Rowan piercings available in my area?

How do I become a Rowan Nurse?

Locations

Appointment Information

Do you use a piercing gun?

What health and safety measures are being taken at the store?

What precautions are you taking in response to COVID-19?

What makes piercing with Rowan safe?

What types of piercings do you offer?

Can both ears be pierced simultaneously?

What happens if my child gets too nervous to pierce the second ear, after the first?

How many piercings can I get at once?

Can I bring my own earrings?

Can I get a piercing on my own if I'm under 18?

Do I need to bring an ID for myself and my child?

How old does my child have to be to get a lobe piercing?

How old does my child have to be to get a cartilage piercing?

Do you pierce babies?

Piercing Policies

Piercing Procedure

Contact the Nurse Helpline

How do I care for my new piercing?

What is normal during the healing process?

How do I change my earrings?

What do I wear after my piercing heals?

Why did my piercing close so quickly?

How do I know if my piercing is infected?

Can I wear my earrings during sports?

Can I swim with my new piercing?

How do I comfortably sleep with my new piercing?

Why do I have a bump near my new cartilage piercing?

I think I have an infection after changing my new piercing.

My new piercing is bleeding.

My new piercing is swollen or embedded into my ear.

I developed a rash after using the Rowan Aftercare solution.

I’m not happy with the placement of my new piercings.

Piercing Aftercare

What is hypoallergenic jewelry?

Do you offer hypoallergenic jewelry?

What is Gold over Sterling Silver?

What is Sterling Silver?

What is the best way to travel with jewelry?

My earring backs are loose. What can I do?

How long are the earring posts?

Products

What is Rowan's return and exchange policy?

Can I return or exchange a gift?

Can I return an in-store purchase online?

Can I return an online purchase in-store?

Can I exchange or return my Rowan gift card?

Do you offer a financing option?

How do I purchase a Rowan gift card?

How do I redeem a digital Rowan gift card?

How much does shipping cost?

Where does Rowan ship?

How long will it take to receive my order?

My order says delivered but I have not received it.

Payment & Shipping

There’s a problem with a piece of jewelry I purchased.Updated a year ago