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Rowan

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If you received less-than-perfect merchandise or have any quality concerns with your new Rowan item(s) within 30 days of purchase, please send us a clear photo or video at support@heyrowan.com for further assistance.

There’s a problem with a piece of jewelry I purchased.

Returns & Exchanges

How do I book a piercing appointment?

How should I prepare for my appointment?

How much is a piercing?

Do you accept walk-ins?

What piercing studs can I choose from?

I'm running late for my appointment!

I need to reschedule or cancel my appointment.

What is a post-downsize appointment?

Can I get a piercing on my own if I'm under 18?

Do I need to bring an ID for myself and my child?

Is there a Rowan Studio in my area?

Are Rowan piercings available at my local Target?

Are At Home Rowan piercings available in my area?

How do I become a Rowan Nurse?

Appointment Information

What makes piercing with Rowan safe?

Do you use a piercing gun?

What types of piercings do you offer?

Can both ears be pierced simultaneously?

What happens if I change my mind while in the piercing chair?

Do you pierce babies?

Can I bring my own earrings?

How many piercings can I get at once?

How old does my child have to be to get a lobe piercing?

How old does my child have to be to get a cartilage piercing?

Do you offer numbing cream?

Can I get pierced while pregnant or breastfeeding?

Can you help me change my Rowan jewelry?

Can you reopen an old piercing?

Piercing Procedure

Contact the Nurse Helpline

How do I care for my new device piercing?

How do I care for my new needle piercing?

How do I change my device piercing studs?

How do I change my needle piercing flat back studs?

What is normal during the healing process?

Why did my piercing close so quickly?

How do I know if my piercing is infected?

Can I wear my earrings during sports?

Can I swim with my new piercing?

How do I comfortably sleep with my new piercing?

Why do I have a bump near my new cartilage piercing?

I think I have an infection after changing my new piercing.

My new piercing is bleeding.

My new piercing is swollen or embedded into my ear.

I developed a rash after using the Rowan Aftercare solution.

I’m not happy with the placement of my new piercings.

Can I remove my piercing studs for a medical procedure?

Can I bathe or shower with a new piercing?

Piercing Aftercare

What is hypoallergenic jewelry?

What metals do you use?

What is Sterling Silver?

What is Gold over Sterling Silver?

What is the difference between genuine and lab-grown diamonds?

My earring backs are loose. What can I do?

How long are the earring posts?

What gauge are the earrings?

How do threadless flat back earrings work?

What ingredients are in the Advanced Aftercare spray?

What is the difference in earring back types?

Do you offer ear styling?

Products

What is Rowan's return and exchange policy?

Can I return or exchange a gift?

Can I return an in-store purchase online?

Can I return an online purchase in-store?

Can I exchange or return my Rowan gift card?

Do you offer a financing option?

How do I purchase a Rowan gift card?

How do I redeem a digital Rowan gift card?

How much does shipping cost?

Where does Rowan ship?

How long will it take to receive my order?

My order says delivered, but I have not received it.

Can I cancel my online order?

Payment & Shipping

There’s a problem with a piece of jewelry I purchased.Updated a month ago