Returns & Exchanges
What is Rowan's Holiday return and exchange policy?
For online and in-studio purchases made from 11/1/2025 through 12/31/2025, Rowan will accept returns and exchanges for unused and unworn items until 1/31/2026. Items marked as final sale and piercing studs are not eligible for return. Piercing fees,
What is Rowan's return and exchange policy?
Rowan accepts returns and offers free exchanges on unused and unworn items within 30 days of the delivery date of your item(s). Items marked as final sale and piercing studs are not eligible for return. Piercing fees and shipping fees are non-refunda
Can I return or exchange a gift?
Yes. Rowan accepts returns and exchanges on gifts. Returns will be issued in the form of Rowan store credit only.
Can I return an in-store purchase online?
No. Unfortunately, our online return portal cannot accommodate the return of an in-store purchase. Rowan accepts returns and offers exchanges of unused and unworn jewelry within 30 days of purchase. Items marked as final sale and piercing studs are n
Can I return an online purchase in-store?
Yes. Rowan accepts returns and offers exchanges of unused and unworn jewelry within 30 days of purchase. Items marked as final sale and piercing studs are not eligible for return. Piercing fees and shipping fees are non-refundable. Please bring your
Can I exchange or return my Rowan gift card?
No. Rowan gift cards are final sale and may not be returned or exchanged online or in-store.
There’s a problem with a piece of jewelry I purchased.
If you received less-than-perfect merchandise or have any quality concerns with your new Rowan item(s) within 30 days of purchase, please send us a clear photo or video at [email protected] for further assistance.