What is Rowan's return and exchange policy?Updated 3 months ago

Rowan accepts returns and offers free exchanges on unused and unworn items within 30 days of the delivery date of your item(s). Items marked as final sale and piercing studs are not eligible for return. Piercing fees and shipping fees are non-refundable. 

Items purchased in-store cannot be returned through our online portal and must be returned or exchanged at a Rowan studio in person.

For online returns, you will pay a $5 shipping fee to return your item(s) to our warehouse. We will issue your refund back to your original payment method once the items have been dropped off and scanned by the carrier.

For online exchanges, you’ll receive a pre-paid return label, and the replacement item will be sent as soon as we receive notice that the carrier has scanned your original parcel as ‘In Transit’.

If you received less-than-perfect merchandise or have any quality concerns with your new Rowan item(s), please send a photo to us at [email protected], and our team will be happy to make it right!

If your item is eligible for a return or exchange and you’d like to begin that process, you can click this link here. Eligible items may be returned to your nearest Rowan studio within 30 days of delivery.